Customer Service

Placing Your Order

Product Availability
We strive to keep a good stock of all items on hand. Occasionally stock runs out on popular items or we are waiting for back orders. In the case of a significant delay, we will notify you of an approximate shipping date.

Shipping and Handling

Your order will be processed within 24-48 hours and shipped via US Postal Service or FedEx Ground. We will notify you of any delay so please include your phone and email.

View Shipping Chart for a breakdown of shipping cost parameters.

Standard delivery is dependable and averages 3-10 business days in the continental US. During November and December, shipping times may reflect short delays due to high volumes.

Expedited shipping methods are available at additional costs. Please call us for details on those shipping charges.

Payment Methods

We accept check and money orders in US dollars or VISA and Mastercard. For international orders, please use these credit cards.

Return Policy

We hope that you will be 100% satisfied with your purchase. We appreciate your business and want you to feel comfortable recommending us to your friends and associates. It is our goal to have happy customers!

30 Day Return Policy on Items – Please let us know immediately if there is a concern with any product so we can replace items or offer you a full refund less the shipping cost. Unfortunately we cannot accept items after 30 days due to individual excessive “wear and tear”. If your product was damaged in shipping, you must notify the shipper within 7 days of receipt for a full replacement or refund. Be sure to save the packaging materials. If you have questions, you may call 1-877-525-8883 (9 am - 6 pm Pacific Time) or e-mail us.

1. Bali created items are partially or wholly made by hand from natural materials. They may have slight variations in color and size because they are individually crafted. They should not be displayed in direct sunlight for long periods or they will become faded.

2. Silver jewelry is pure silver and very soft. It is 92.5% silver and 7.5% copper for strength. It is stamped .925 on the inside assuring such integrity. Sterling silver should be stored in a cool, dry place to avoid oxidation. Do not place your silver directly on wood or in tissue paper, which often contains acids that can affect the silver’s finish. Avoid household chemicals. Use a silver cleaning cloth to polish! With proper care, your jewelry will last a lifetime!

3. Faith Tiles are stone castings. Each is wrapped separately so they do not touch or chip in shipping. Indoor placement is recommended. However, they are waxed and sealed against moisture and will stand up in “semi-protected” areas outdoors away from extreme weather conditions. Dusting or a light sponging off with mild soap and water is fine. Do not put these in a dishwasher.

Your Privacy

At Interfaith Marketplace, we understand your concerns about privacy. As consumers ourselves, we share your interest in maintaining the confidentiality of the information you share with us. We do not share information as a practice based on our desire to build a long-term, trusting relationship with our customers.

A few times each year we will be informing our customers and subscribers about exciting new products and special opportunities. Please let us know if you do not want to receive these quarterly updates!